Class Valuation a leading tech-enabled and industry leading appraisal management company (AMC) since 2009 is seeking an Account Manager!!
Do you want to be a part of the future of appraising and help to support our growing Client Services team If so Lets get to work!
This is not a sales position. This position manages assigned lender accounts and ensures high levels of client satisfaction!
Join a team dedicated to modernizing the industry by bringing together the best people processes and technology to strengthen appraiser independence. Help us build the future of our profession!
SCHEDULE NOTE (EST):
9:00 AM 6:00 PM
9:30 AM 6:30 PM
10:00 AM 7:00 PM
WORK LOCATION:
This role is Michigan-based.
Remote: Available for team members residing outside the Troy MI area
Hybrid: Troy-based team members work a hybrid schedule with in-office Wednesdays
PURPOSE OF JOB:
The Account Manager is a mid-level role responsible for independently managing assigned lender accounts and ensuring high levels of client satisfaction. This role requires confident client communication strong organizational skills and the ability to resolve escalated issues.
RESPONSIBILITIES:
Essential Tasks:
Manage daily workflow for assigned accounts from start to finish.
Communicate confidently with clients addressing inquiries and resolving concerns.
Proactively identify risks or issues within accounts and escalate appropriately.
Ensure consistent adherence to compliance requirements including AIR and USPAP.
Support newly onboarded clients and contribute to a seamless transition.
Review account performance data and suggest improvements.
Share knowledge with newer team members and contribute to process improvements.
Perform other duties as assigned by management
QUALIFICATIONS & SKILLS:
2 years of experience in account management client services or operations (mortgage or real estate industry strongly preferred).
Strong relationship management and problem-solving skills.
Independent navigation of appraisal platforms (Mercury Network AppraisalScope Encompass etc.).
Proven ability to meet service-level agreements and improve account performance.
Proficiency with Microsoft Office Suite.
Regular attendance is required
A FEW THINGS WE OFFER:
Competitive salary
Valuable benefits including health dental vision life disability and pet insurance coverage options!
401K with employer matching options
Generous Paid Time Off (PTO) and sick leave
Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options
Inclusive family-oriented culture
Our Core Values:
Roll Up Your Sleeves
No Job Is Beneath Anyone
Do What Is Necessary
Winners Work
Passion To Win
Never Settle
Every Detail Matters
Embrace The Suck
Care And Respect For Family
Support Serve And Trust
Golden Rule
Work Family/Home Family Balance
In order to provide equal employment and advancement opportunities to all individuals employment decisions at Class Valuation will be based on merit qualifications and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race color religion sex sexual orientation gender identity or expression national origin age height weight familial or marital status pregnancy childbirth or a related medical condition ancestry citizenship status disability or handicap veteran status arrest record or any other characteristic protected by applicable federal state or local laws. Our leadership team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits team member activities and general treatment during employment.
*This vacancy will remain open for 2 days or until the role has been successfully filled.
Required Experience:
Manager
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