Computer Technician Job at Netsync Network Solutions, Houston, TX

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  • Netsync Network Solutions
  • Houston, TX

Job Description

Detailed Description

Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems

Roles and Responsibilities:

  • Maintain strong working relationships with customers and team.
    • Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
    • Understand warranty and insurance guidelines as it pertains to break-fix.
    • Customer, Partner/Vendor and cross-department relationship management.
    • Manage and update support cases in Customer, Netsync and OEM systems.
    • Work on site hardware support cases for Netsync's Onsite Support service requests.

Additional Duties:

  • Assist with on-site projects.
  • Assist in continual improvement to further streamline and automate existing processes and procedures.
  • Upkeep of work area.
  • Assist Network Team with network appliance installations.
  • Continued technical education.
  • Attend and contribute to weekly team meetings.
  • Other responsibilities as assigned by management.

Skills and Experience:

  • Strong attention to detail.
  • Good communication skills.
  • Good organization skills.
  • Good customer service skills.
  • Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver's License, Clean Driving Record.

Job Tags

Full time

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