Confirmation Call Center Manager Job at Bath Concepts Independent Dealers, Pittsburgh, PA

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  • Bath Concepts Independent Dealers
  • Pittsburgh, PA

Job Description

Confirmation Call Center Manager – Pittsburgh, PA
Cousins Roofing, Siding & Decks – Pittsburgh, PA
Salary: $55,000 – $80,000 annually + bonus opportunities

Benefits:

  • Medical, Dental, Vision
  • 401(k)
  • Paid Vacation
  • Professional Development
  • Casual dress code
  • Free snacks
  • Company discounts
  • Free parking

Now Hiring – Experienced Call Center Manager

Cousins Roofing, Siding & Decks is seeking an experienced Confirmation Call Center Manager to lead our call center operations in Pittsburgh, PA. This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company.

About the Role

As the Confirmation Call Center Manager, you will oversee daily call center operations, manage a team of representatives, and ensure appointments are scheduled and confirmed efficiently. This role plays a key part in supporting sales operations and maintaining high customer satisfaction.

What You’ll Do

  • Schedule and confirm customer appointments
  • Hire, train, and manage Call Center Representatives
  • Handle inbound and outbound calls
  • Provide excellent customer service and resolve issues
  • Manage sales representatives’ schedules
  • Track performance and ensure team meets weekly and monthly goals

What We’re Looking For

  • Prior call center management experience required
  • Strong communication and leadership skills
  • Customer service experience with conflict resolution ability
  • Proficiency with computers and CRM systems
  • Ability to work evenings and weekends as needed
  • Organized, detail-oriented, and results-driven

Why Join Cousins Roofing, Siding & Decks

  • Competitive salary with bonus opportunities
  • Comprehensive benefits package
  • Supportive and professional work environment
  • Opportunity for growth and development
  • Established and reputable company

If you’re an experienced leader ready to take the next step in your career, apply today.

Job Tags

Full time, Casual work, Immediate start, Weekend work

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