Job Title : Custom Software Engineer
Location : Harrison, AR (Onsite role)
Duration : Contract
Relocation candidate will work
Skills: EDI and MFT experience required with Support exp
Description
Provide L2/L3 production support for CLEO-based EDI and MFT integrations, including proactive monitoring, incident triage, and issue resolution.
Analyze and troubleshoot EDI transactions, file transfers, mappings, and partner connectivity issues to identify root causes and implement fixes.
Perform log analysis, reprocessing, restart jobs, and data validation to ensure successful and timely file exchanges.
Coordinate with clients, internal development teams, and external party to drive issue resolution and provide clear status updates.
Support defect fixes, configuration changes, and enhancement deployments in collaboration with other teams and release teams.
Maintain support documentation, runbooks, and knowledge articles, and contribute to continuous improvement of CLEO support processes and SLAs.
Experience required
The primary skills would be EDI and MFT. Cleo is a platform that allows configuration of these types of files to be exchanged.
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