Job Description

MW Partners is currently seeking a Customer Success Manager to work for our client, who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

• Accountability for the overall success of the customer with client, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective.
• Serve as the central point of contact, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels.
• Network within accounts to ensure the successful execution of the customer's strategy and roadmap.
• Provide outstanding customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals.
• Use data to drive product adoption and track progress from start to maturity.
• Champion innovation by sharing industry trends and new methods your customers can use client solutions to boost their digital maturity.
• Identify customer risks and collaborate with the extended team to devise and implement "get well" plans.

Requirements:

• Bachelor's Degree and/or relevant work experience
• 6+ years of Customer Success experience in Software as a Service and Digital Marketing with an emphasis on automotive use cases
• Dedicated to achieving customer success outcomes by guiding customers in delivering business value
• Strong consulting skills with the ability to mediate conflict and build partnerships
• Ability to prioritize, multi-task, and perform in a fast-paced environment
• Outstanding organizational, presentation, and communication skills, both verbal and written
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
• Effective at leading executive C-level discussions and presentations

For a further discussion or to find out more, contact Itishree Mohanty on 909-264-1791 or apply now.

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