Job Description

Job Title: Customs Operations Agent

Job Location: Moline, IL

DHL Global Forwarding  manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries.

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Tasks:

• Ensures all policies and procedures are consistently upheld (DGF Corporate and Customer)
• Facilitate flow of information between customer & DGF
• Interact with DGF team members at all DGF stations handling customer’s entries
• Participate in meetings with customer and DGF
• Response to inquiries from DGF processing stations, tracking of these responses
• Reporting and resolution of Assists as provided by the customer
• Identify and correct compliance issues discovered on transaction audit.
• Assist in maintenance of product database
• Ensure successful recordkeeping compliance rates through quarterly audits.
• Follow-up on all records not found and obtain.
• Produce reports for customer using customer’s systems and databases
• Identify and challenge invoice discrepancies
• Collaborate with customer’s compliance team and facilities for part and item information, part drawings
• Prepare annual blanket forms used by broker (DOT, TSCA, Bearing etc.) for signature by customer
• Prepare manufacturer affidavits for customer’s suppliers/dealers for signature by customer
• Other tasks as assigned

Skills and Qualifications:

• Maintain positive and professional attitude
• Excellent verbal, written, and interpersonal communication skills
• Act with Integrity and demonstrate loyalty as a representative of the DGF on site at customer
• Ability to learn, follow instructions and apply knowledge across variety of circumstances
• Ability to identify and challenge invoice discrepancies
• Understanding of binding rulings and customs regulations
• Utilize Microsoft Outlook to send and respond to email messages, compose message, use rules and alerts to prioritize work, use folders to organize messages, save and archive email messages, create and edit tasks
• Strong computer skills, including the use of templates in word processing, spreadsheet, and database applications
• Utilize Microsoft I-Share to open, navigate, and upload documents
• HS diploma or GED required
• Bachelors degree preferred or minimum 2 years of experience in customs brokerage
• Have or obtain NCBFFA Certified Customs Specialist certification within 2 years in position
• Have or obtain Customs Brokerage License within 2 years in position

Knowledge:

• Knowledge and understanding of DGF Best Practices, Import Manual, Harmonized Tariff System and 19 CFR
• Knowledge and awareness of DGF Systems (Alliance, Corporate Intranet, I-Share)
• Have clear understanding of regulatory requirements that are inherent to the specific customer industry or commodity

Pay Range: $22.91 - $30.55/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building  careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us:  DHL Careers .

Equal Opportunity Employer

DHL Global Forwarding is committed to  equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be  legally authorized to work in the United States. Visa sponsorship is not available for this role.

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