Job Description

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

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A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

We seek an experienced candidate to join the Academic and Administrative Maintenance Team. This team comprises the Manager, an additional Foreperson, and 19 talented tradespersons. It is responsible for 3 million square feet of office, classroom, technology, commercial kitchen, and other spaces to support the university's mission.

This position is full-time, Monday through Friday, 40 hours per week, with overtime as needed. We offer four weeks of paid time off annually, eight holidays, and a five-day winter break. Tuition concessions for dependent children, professional development, retirement, medical/dental benefits, and more are available. Additional information can be found online:

Summary: Working under indirect or minimal supervision, performs reactive and preventative maintenance services as directed to ensure proper operation of campus facilities and commercial kitchen equipment. The foreperson is responsible for installing, maintaining, and repairing commercial food service equipment for Wake Forest University on and off-campus facilities. This includes, but is not limited to, gas cooking appliances, refrigeration units, freezers/walk-in coolers, dish machines, ice machines, and other countertop commercial appliances. The foreperson ensures that all equipment operates efficiently and safely, minimizing downtime and maximizing productivity through supervision and training of equipment operators.

Job Description

Essential Functions:

• Reviews, evaluates, and schedules daily maintenance work orders and assignments with maintenance personnel, provides guidance and assistance to employees as needed to perform assigned work, and monitors progress of completion of work orders and staff assignments.
  Assist the Maintenance Manager in the decision process of future maintenance priorities and the coordination between external contractors and internal staff.  
  Responsible for communicating all pertinent maintenance operations activities to the Manager and updating systems as needed.
  Maintain, modify, troubleshoot, and repair a large inventory of food service equipment.
  Repair or replace defective parts
  Perform routine maintenance, such as cleaning, lubricating, and adjusting equipment.
  Test equipment to ensure proper functionality 
  Ability to leverage HVAC and refrigeration, plumbing, electricity, and steam fundamentals to maintain and repair a large variety of specialized equipment.
  ●    Install new food service equipment according to the manufacturer's specifications and safety guidelines
  ●    Connect electrical, gas, and water lines as needed 
  ●    Develop and implement preventative maintenance schedules
  ●    Conduct regular inspections to identify potential problems
  ● Maintain accurate records of maintenance and repair work
  ● Respond to service calls and address equipment issues promptly
  ● Provide technical support to food service staff 
  ● Read and interpret technical manuals and schematics 
  ● Adhere to all safety regulations and guidelines 
  ● Ensure that all equipment meets safety standards 
  ● Properly handle and dispose of hazardous materials or defunct equipment
  ●  Assist with tracking of equipment within facilities 
  Maintain an inventory of parts and supplies 
  ● Order parts as needed
  ● Keep accurate records of parts usage
  ● Communicate effectively with customers to explain equipment issues and repair procedures
  ● Provide excellent customer service and maintain a professional demeanor
  ● Assign tasks, schedule work, direct, supervise, and train both skilled and semi-skilled workers 
  ● May assist in developing budgets for equipment maintenance and replacement.

Required Education, Knowledge, Skills, Abilities:

• High school diploma plus specialized training, with ten years or more of maintenance experience with five or more dedicated years of experience repairing commercial food service equipment, or an equivalent combination of education and experience  

• Strong refrigeration, mechanical, and electrical aptitude 

• Ability to plan, organize, and implement a facilities maintenance program.

• Ability to read and interpret technical manuals and schematics

• Excellent troubleshooting and problem-solving skills. 

• Ability to work independently and as part of a team 

• Strong communication and customer service skills

• Knowledge of safety regulations and procedures

• Responsible for working independently and training entry-level technicians

• Valid driver's license and able to meet the terms of the University’s automobile insurance policy.

Preferred Education, Knowledge, Skills, and Abilities 

• Technical license and/or certification are desired in their primary field 

• An associate’s degree or technical license and/or certification is desired in the primary field of expertise

• Advanced knowledge and skills in the preventive maintenance, repair, and installation of food service equipment

• Current of former member of CFSEA (Certified Food Equipment Service Association)

• CFSEA training or factory-specific training 

Accountabilities: 

Responsible for own work. Provides oversight of the work assigned to trade staff.

Physical Requirements: 

Heavy work.  Talking, hearing, climbing, stooping, kneeling, standing, walking, lifting, pushing, pulling, grasping.  Close visual acuity to perform an activity such as operation of machines; using measurement devices; and/or visual inspections of small parts or devices. 

Environmental Conditions: 
●   Activities occur inside and outside. Subject to hazards. 

Additional Job Description

Disclaimer: 
This position profile identifies the key responsibilities and performance expectations. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by their supervisor.

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [email protected] or (336) 758-4700.

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