Insurance Specialist I Job at SGS Consulting, Remote

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  • SGS Consulting
  • Remote

Job Description

Job Responsibilities:

  • Handle 70–100 inbound calls daily, assisting policyholders with insurance needs.
  • Resolve customer inquiries on policies, billing, endorsements, and claims efficiently.
  • Process and issue insurance documents including policies, certificates, and cancellations.
  • Investigate premium discrepancies and resolve system or process-related issues promptly.
  • Maintain high service levels while navigating multiple systems and software platforms.
  • Collaborate with internal teams and external clients to ensure smooth operations.
  • Deliver professional and empathetic communication to enhance customer satisfaction levels.
  • Manage high call volumes independently while maintaining accuracy and professionalism.

Skills:

  • Skilled in handling high-volume inbound insurance calls with professionalism.
  • Proficient in resolving policy, billing, and claims-related customer inquiries.
  • Experienced in processing insurance documents accurately and efficiently.
  • Strong multitasking ability with expertise in Microsoft Office applications.
  • Excellent communication, problem-solving, and customer relationship management skills.

Education/Experience:

  • Minimum 1 year experience in insurance customer service or call center.
  • Bilingual proficiency in English and Spanish is mandatory for communication.
  • Proven ability to manage high-volume inbound calls efficiently.
  • Strong multitasking and problem-solving skills with minimal supervision
  • Proficient in Microsoft Office and quick to learn new systems.
  • Excellent communication skills with professionalism, empathy, and accuracy.  

Job Tags

Remote job, Work at office

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