Job Description

The Study at Johns Hopkins is currently seeking a Night Auditor , to provide genuine hospitality and highest quality of service to our guests. This position will be responsible for overnight operations of the front desk while balancing entries and records of financial transactions under the direction of the Guest Service Manager and in alignment with brand standards.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Complete the guest check-in and check-out processes, which includes assigning guests their rooms and facilitating payment.
• Maintains room inventory of vacancies, reservations, and assignments.
• Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Coordinate with all departments of the hotel to manage guest requests, as well as answer general guest inquiries about the hotel and the surrounding area.
• Attends to guests needs and request, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues, and complaints.
• Regularly calculates and/or posts charges, receipts, cash payments and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Responsible for rolling the hotel’s PMS system forward to the next business day, balances and audits the system for accuracy, and transmits credit card reports.
• Perform accordingly to the company handbook in regard to policies, procedures and regulations.
• Acts as the Manager on Duty during the early morning hours.
• Maintain a safe and clean work environment.

Fundamentals

• Ability to maintain a friendly, cheerful and courteous demeanor at all times.
• Education: High school diploma or general education degree (GED).
• Experience: At least 1-year Night Audit experience preferred.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
• Flexibility to work any shift including evenings, weekends and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required. A second language is desirable.
• Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
• Ability to stand for long periods of time in an indoors with a thematically climate-controlled workstation.
• EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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