Job Description

Description

Recognized by Newsweek in 2024 and 2025 as one of Americas Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical Dental Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident critical illness and hospital indemnity Insurance and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicants skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the companys 401(k) program.

Veterans transitioning active duty military personnel and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen Brookdale offers to advance fees for naturalization (Form N-400) application costs up to $725 less applicable taxes and withholding for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

Builds a connection with families and help them care for their aging loved ones by matching them with one or more of nearly 700 Brookdale communities nation-wide and by recommending that they take the next step to come and see how we enrich the lives of those we serve with compassion respect excellence and integrity.

1. Assists families who are looking for help with senior housing or other home-based assistance.
2. Identifies the Brookdale communities or other resources that are the best fit for a familys needs.
3. Persuades people to take action by visiting Brookdale communities and learning about the options available to them that will improve their quality of life and schedules appointments for families to visit one or more Brookdale communities.
4. Updates databases with customer/prospective customer status and changes ensuring the quality of data meets all compliance requirements. Nurtures leads that are not yet ready to be forwarded to a particular community supplying information that is related to the customers expressed interest or need and with scheduled follow-up conversations to advance the lead toward choosing a community to visit as quickly as possible.
5. Supports Brookdale communities through outbound calls and e-mails with the objective of updating the prospects situation and information within the database and scheduling appropriate follow-up activities within the database for the community sales associate with an emphasis on setting an appointment for the prospect to visit the community.
6. Works closely with community sales and operations associates as an extension of their sales team.
7. Actively participates with supervisors and other team members in interactive training and coaching processes and department-wide culture building activities.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience
A high school diploma or equivalent is required with a Bachelors Degree (B.A or B.S) from a four-year college or university is preferred. Two years of experience in sales pre-sales inside sales or appointment setting is preferred. Related experience in healthcare or call centers is also preferred.

Certifications Licenses and Other Special Requirements
None.

Management/Decision Making
Applies existing guidelines and procedures to make varied decisions. Uses sound judgment and experience to solve moderately complex problems based on precedent example reasonableness or a combination of these.

Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Possesses an understanding of the aging process and needs of older adults across all product lines. Ability to operate personal computers and related software. Ability to effectively manage time tasks and projects in a dynamic environment is required. Ability to present self and Brookdale as an organization ready to meet the needs of the senior to maximize their quality of life by providing the highest quality of care and services. Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers expectations needs and circumstances. Ability to effectively listen and communicate verbally and in writing is essential. Must be a self-starter who excels in organizational and time-management skills and can work without close supervision.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop kneel crouch or crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers residents or vendors
• Weekend evening or night work if needed to ensure shift coverage

Brookdale is an equal opportunity employer and a drug-free workplace.

Required Experience:

Senior IC

Job Tags

Hourly pay, Full time, Temporary work, Part time, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift

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