Job Description

Climate Engineering Companies, operating as Carrier Transicold SNE & Northway Services, is a leading provider of heavy-duty truck and trailer repair services with multiple locations. The company is recognized for its commitment to excellence, innovation, and customer satisfaction. As a Service Manager based in Cheshire, CT, you will play a pivotal role in leading the service department, ensuring operational efficiency, and delivering top-tier service to customers. This is an opportunity to join a dynamic team where your leadership and expertise will directly contribute to the company's ongoing success and reputation for quality.

Responsibilities

• Lead, mentor, and manage a team of service technicians and support staff, including providing training and conducting performance evaluations
• Develop and implement strategies to optimize service department operations and improve overall efficiency
• Establish and uphold service standards to consistently meet or exceed customer expectations
• Oversee and prioritize service requests, ensuring timely and effective resolution
• Identify potential operational issues and implement innovative solutions to maintain smooth service delivery
• Collaborate with sales and parts departments to enhance customer satisfaction and support business growth
• Ensure compliance with company policies and procedures within the service team
• Manage scheduling, dispatching of technicians, and allocation of resources to maximize productivity
• Monitor technician performance, ensuring adherence to quality and safety standards
• Conduct regular performance reviews, identify training needs, and support ongoing professional development
• Build and maintain strong relationships with customers, addressing their needs and concerns promptly
• Analyze service-related reports and key performance indicators to evaluate departmental performance and identify areas for improvement
• Stay current with industry trends, technologies, and best practices in service management

Qualifications

• Minimum of 2-3 years of experience in a service management role, preferably within a related industry
• Strong technical background and understanding of service processes
• Proven leadership and people management skills
• Excellent problem-solving abilities and decision-making skills under pressure
• Exceptional customer service skills with a focus on building positive relationships
• Strong written and verbal communication skills
• Proficiency with service management software and Microsoft Office Suite
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to pass a pre-employment physical and drug screen

Benefits

• Competitive Medical & Vision coverage
• Company-paid Dental insurance
• Company-paid Disability and Life insurance
• Savings Plan
• 401K Match

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