Job Description

Public Trust: NACI (T1)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

Joining GDIT will improve outcomes for our veterans. You will support the Department of Veterans Affairs with a veteran-first vision to transform the Veterans' benefits administration with greater visibility into claims processing. Together, we're building a future of fast, transparent claims and empowered teams, striving for a zero backlog, and directly supporting veterans to make a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to veterans and their families.

The Organizational Change Management (OCM) Developer and Trainer serves as a strategic advisor and organizational change leader, responsible for integrating innovative solutions and ensuring the successful adoption of new processes, technologies, and service delivery models. The role combines expertise in contract and program oversight, business process improvement, and organizational change management to drive measurable operational outcomes in a highly regulated environment.

Responsibilities:

• Coordinate the design and execution of comprehensive change management strategies for Program initiatives.
• Conduct organizational readiness assessments to identify impacts, risks, and stakeholder concerns.
• Develop targeted communication, engagement, and training plans to foster adoption and minimize resistance.
• Establish feedback mechanisms to measure the effectiveness of change and make iterative improvements.
• Facilitate leadership alignment sessions and change champion networks to build organizational support.
• Develop and refine workflows by leveraging analytics and performance data to optimize efficiency and ensure compliance.
• Translate business needs into functional requirements and ensure technology solutions align with operational goals.
• Build and maintain productive relationships across internal teams, external partners, and executive leadership.
• Facilitate cross-functional working groups to address service delivery challenges and improve inter-agency coordination.
• Communicate complex policies, procedures, and technical changes in clear, accessible language.
• Implement structured feedback loops to ensure that end-user perspectives inform decision-making.

Qualifications:

• Bachelor's Degree
• 8+ years of experience
• Demonstrated experience leading organizational change management efforts within the Veterans Affairs or similarly regulated environments.
• Expertise in process improvement, technology adoption, and stakeholder engagement strategies.

Preferred Qualifications

• Master's degree
• Certification in Change Management (e.g., Prosci, ACMP) or Project Management (PMP).
• Familiarity with digitization technologies, automation tools, and data analytics platforms.

Why GDIT:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities, including paid education and certifications

#Veteran_First

Work Requirements

Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

25-50%

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